Support center

How can we help?

Real support from a real team. We respond to every ticket personally โ€” no tools, no scripts.

Agents:All 5,504 operational
Platform:Fully operational
Delivery:On schedule โ€” 5 AM
Response time:~2 hrs today
Help categories
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Getting started
Account setup, first report, entering your business data
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Morning reports
Delivery issues, report format, reading your brief
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Compliance
Deadline alerts, adding compliance items, calendar
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Account & login
Password reset, email change, access issues
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Billing
Subscription, invoices, payment methods, cancellation
Frequently asked questions
When does my morning report arrive? โ€บ
Your morning report is delivered by 5 AM every day. Most clients receive it between 5:00 and 5:15 AM Pacific Time. Check your spam folder if you don't see it โ€” then add [email protected] to your contacts.
Can I add more compliance items? โ€บ
Yes. Log in to your portal and go to Compliance โ†’ Add item. You can add any license, permit, tax deadline, or renewal you want tracked. Your intelligence will monitor it and alert you 60 days in advance.
What if I don't act on a finding? โ€บ
You are never obligated to act on any finding. Findings you don't act on are simply noted in your report history with no charge. You are always in control.
How do I cancel my subscription? โ€บ
You can cancel anytime from your portal under Settings โ†’ Billing โ†’ Cancel subscription. Your access continues through the end of your current billing period. You can also email [email protected] and we will cancel for you same day.
Is my business data private? โ€บ
Absolutely. Your data is never sold, never shared with competitors, and never used for advertising. Your morning report is private intelligence โ€” visible only to your account. See our full Privacy Policy for details.
Can I upgrade or downgrade my plan? โ€บ
Yes. Contact us at [email protected] or use the Contact page and we will adjust your plan immediately. Upgrades take effect same day. Downgrades take effect at your next billing cycle.
Submit a support ticket
Open a ticket
We respond to every ticket personally. Usually within a few hours.
LowNot urgent
NormalWithin 4 hrs
UrgentASAP
โœ…

Ticket received.

We will respond personally โ€” usually within 2โ€“4 hours during business hours. You will receive a confirmation at your email address.

Other ways to reach us
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Email support
[email protected] โ€” Same business day response
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Urgent issue?
Mark your ticket Urgent above โ€” we prioritize these immediately
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Enterprise support
Enterprise clients get dedicated support โ€” contact your account team
CedarOS AI Assistant
โ— Ask me anything
Hi โ€” I'm the CedarOS AI Assistant. I can help you find the right plan, answer questions about how it works, or point you to the right page. What can I help you with?
Small business Free for churches Morning report Pricing For families